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REFUND
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Support

How Can We Help？

Need help with your MOYO SNAP experience?

MOYO SNAP is a self-service photo booth. If you experienced an issue during your session, please check the information below or submit a request so our team can review the issue.

QUICK HELP

  • If you completed your session but did not receive your printed photo, please note the MOYO SNAP location and the approximate date and time of your session.
    If you were charged but did not receive your photo, please submit a refund request.

    REQUEST A REFUND

  • Occasionally, a payment may be completed while the photo session does not start properly.
    If you were charged but could not start your session, please submit a refund request. Our team will verify the transaction information.

    REQUEST A REFUND

  • If the camera shows a black screen or does not work properly, please do not continue making additional payments.
    If you were charged and could not complete your session, please submit a refund request.
    You can also report the issue to help our team check the booth status.

    REQUEST A REFUNDREPORT AN ISSUE

  • If the booth freezes or the screen stops responding, please do not make repeated payments.
    Please report the issue so our team can check the booth status.
    If you were already charged and could not complete your session, you may also request a refund.

    REQUEST A REFUNDREPORT AN ISSUE

  • If your photo session was completed but you are unable to download your digital photos, please report the issue and include the MOYO SNAP location and the approximate date and time of your session.
    Our team will review the information and follow up if needed.

    REQUEST A REFUNDREPORT AN ISSUE

NEED A REFUND?

Something didn’t go as expected with your session?
Submit a refund request and our team will review it and follow up within 3 business 

REQUEST A REFUND

REPORT AN ISSUE

Noticed an issue with one of our booths?
Let us know so our team can review the booth status and follow up if needed.

REPORT AN ISSUE

Your Photos & Privacy

Your photos belong to you.
We do not use or share customer photos without your consent.

At MOYO SNAP, we are committed to providing a fun, easy and reliable self-service photo experience.

TO OUR CLIENTS

Your Experience

Booth settings, photo frames and certain features may vary by location and may be affected by real-time conditions.

Technical Issues

Our booths are self-service machines.
While we work to keep them running smoothly, occasional technical issues may occur.

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